Order Cancellation Policy

1. Pre-Dispatch Cancellation

You can cancel your order at any time before it has been dispatched from our facility. Logged-in customers can cancel directly from their My Orders page, or you may message our support team on WhatsApp.

2. Cancellation After Dispatch

If your parcel has already been handed over to the courier partner, cancellation is not possible in transit. However, you may choose to decline delivery upon arrival, and our team will process your refund once the parcel returns.

3. Immediate Refund on Cancellation

For pre-paid orders cancelled before dispatch, a 100% full refund is initiated immediately and credited within 2–4 business days.